Cookies List

We use cookies to enhance the performance of our website and personalise your online Volkswagen Commercial Vehicles experience.

Cookie Policy

Please see our Cookie Policy for more information about cookies and similar technologies and the related processing of personal information.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to work more efficiently, by remembering your actions and preferences (such as login, language, font size and other display preferences) if you've been to the website before, so you don’t have to keep re-entering them whenever you come back to the site.

They are also useful to provide information to the owners of websites. Cookies are used to measure which parts of the website people visit and to customise your experience, as well as to provide information that helps us monitor and improve the website's performance.

Click here to view our Cookie Policy

How do we use cookies?

Strictly Necessary:

Analytics:

These cookies collect information about how visitors use a site, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the site, all of which enables us to see how visitors use the site in order to improve the way that our site works. These cookies do not collect information that identifies a person, as all information these cookies collect is anonymous and is used to improve how our site works.

Personalisation:

These cookies allow our site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, a site may be able to remember your log in details, so that you do not have to repeatedly sign in to your account when using a particular device to access our site. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customize. They may also be used to provide services you have requested such as viewing a video or commenting on an article. The information these cookies collect is usually anonymized. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.

Ads and Social

When a consumer visits a web site, the user’s browser submits information about what he / she is looking at to third-party advertising networks (e.g. pages visited, time spent viewing each page, links clicked on, searches made, interaction, etc.) to create a ‘profile’ that links to that visitor's web browser. Site publishers can use this data to create defined audience segments based upon visitors that have similar profiles (personalised content), i.e. if a person later clicks on another site in the same advertising network, ads for the product the user viewed at the first site could show up. Users can clear these cookies periodically to clear out their record with ad networks.

Device Data

Description of cookies

Session Cookies

Persistent Cookies

These remain on your hard drive until you erase them or they expire. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last. This website uses persistent cookies when we need to:

- manage return visits.

- remember preferences and settings

- remember when you have voted in a poll so that you don’t need to do this more than once during your visit

First Party Cookies

The function of this type of cookie is to retain your preferences for our website. They are stored and sent between our servers and your computer’s hard drive. We collect this information anonymously, so it doesn't identify anyone as an individual and no personal information is stored in our cookies. We always use cookie data in a responsible way. These cookies may be either Session or Persistent cookies.

Third Party Cookies

Some of the services and products within the pages of our website are provided by third parties who, in time, may set their own cookies to enable such services. These cookies are stored and sent between the third-party’s server and your computer’s hard drive. These cookies are usually persistent cookies. Because we don’t control the settings of these third-party cookies, we recommend that you visit the third party website that has generated them for more information about how to manage them.

Some examples of these are:

Functional web tools: We offer some useful tools such as the Used Car Locator or Dealer Finder which requires cookies from other Brand’s group websites in order to allow it to find cars or dealers near to you.

Social network sharing: If you share material from our website using social networks, such as Facebook, Instagram or Twitter, you may be sent cookies from these websites.

Volkswagen advertising: We sometimes advertise on other websites. These adverts use third party cookies to help them to display personalised ads that are relevant to you.

How to control cookies

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org and www.allaboutcookies.org.

Cookies list

Cookies list
Name	Cookie Type	Purpose	Storage Period / Type	Feature Cookie Used	Third Party
smartSignals2UiD	Personalisation	This cookie contains an anonymous unique ID for a website user. This ID is used to recognize the user over different sessions. The data collected in this way is used for analysis and anonymous personalization of the site.	2 years Permanent Cookie	BBO / Smart Signals 1:1 Personalization Pre-Booking	Smart Digital
smartSignals2CP	Personalisation	This cookie stores information on whether a visitor has been shown personalised content.	30 minutes Session Cookie	BBO / Smart Signals 1:1 Personalization	Smart Digital
sd_nps_client	Analytics	This cookie is used for a random sample survey to continuously improve the website.	2 years Permanent Cookie	Smart Digital Cookie, NPS (Net Promoter Score) survey	Smart Digital
sd_survey_client	Analytics	This cookie contains a random user id and meta data information regarding the surveys the user has taken part to (e.g. survey id, display timestamp etc.)	2 years Permanent Cookie	Smart Digital Cookie, NPS (Net Promoter Score) survey	Smart Digital
VWD6_ENSIGHTEN_PRIVACY_BANNER_VIEWED	Necessary	This cookie stores the information whether the user has closed the cookie policy banner.	1 year Permanent Cookie	Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool Pre-Booking	Smart Digital
VWD6_ENSIGHTEN_PRIVACY_MODAL_VIEWED	Necessary	This cookie stores whether the user has closed the Cookie Manager.	1 year Permanent Cookie	Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool Pre-Booking	Smart Digital
VWD6_ENSIGHTEN_PRIVACY_BANNER_LOADED	Necessary	This cookie stores the information whether the user has seen the cookie policy banner.	1 year Permanent Cookie	Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool Pre-Booking	Smart Digital
VWD6_ENSIGHTEN_PRIVACY_MODAL_LOADED	Necessary	This cookie stores whether the user has seen the cookie manager.	1 year Permanent Cookie	Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool Pre-Booking	Smart Digital
VWD6_ENSIGHTEN_PRIVACY_<category name>	Necessary	This cookie stores whether the user has given his consent for the corresponding cookie category.	1 year Permanent Cookie	Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool Pre-Booking	Smart Digital
AMCV_*	Personalisation	This cookie stores the visitor's Adobe Experience Cloud ID, also called "MID". The MID is saved in a key-value pair with the following syntax: mid\|Experience Cloud ID. This permanent identifier enables data sharing through the whole Adobe Cloud.	13 months after last visit Permanent Cookie	User Identification/ Personalization/ 1:1 personalization, Experience Cloud ID	Adobe
AMCVS_*	Personalisation	This cookie only stores the value "1" for the active session. This indicates that a session is active. Other solutions in the experience cloud may require this information.	Session Session Cookie	User Identification/ Personalization/ 1:1 personalization, Experience Cloud ID	Adobe
demdex	Personalisation	This cookie stores the timestamp of the last synchronization call with the "Demdex" service. It is a 3rd party cookie and is therefore able to identify a user across domains in relation to Adobe products.	6 months Permanent Cookie	Personalization/ 1:1 personalization/ Adobe Audience Manager	Adobe
dextp	Personalisation	This cookie stores the time of the last call for data synchronization.	6 months Permanent Cookie	Personalization/ 1:1 personalization/ Adobe Audience Manager	Adobe
dpm	Personalisation	This cookies stores the information that a user id had been requested.	6 months Permanent Cookie	Personalization/ 1:1 personalization, Adobe Audience Manager	Adobe
mbox	Personalisation	The cookie contains various values that can be used to manage how visitors experience the campaigns. For example, a session ID and a browser ID that identifies the user's browser (as long as cookies are not deleted).	13 months after last visit Permanent Cookie	Adobe Target, Personalization/ 1:1 personalization	Adobe
mboxEdgeCluster	Personalisation	Keeps track of the currently used Adobe Target edge server.	30 min Permanent Cookie	Adobe Target/ Personalization	Adobe
_pk_uid	Personalisation	Used with sophus3 analytics to calculate session data via a client identifier. The cookie stores a random value as user ID.	13 months after last visit Permanent Cookie	Adobe Target/ Personalisation	Sophus3
s_vi	Analytics	This cookie is either a first or third party cookie and contains a generic user identification string and a timestamp. Both will be used to identify users for returning visits.	13 months after last visit Permanent Cookie	Adobe Analytics	Adobe
s_vnc365	Analytics & Personalisation	This cookie stores a timestamp and the number of visits of a visitor. In this way, it is possible to determine how often a visitor returns within 2 years.	13 months after last visit Permanent Cookie	Adobe Analytics	Adobe
s_fid	Analytics	This cookie is a first party cookie and is a fallback user identification cookie in case the s_vi cookie could not be set. The cookie is used to recognise the visitor on a recurring visit.	13 months after last visit Permanent Cookie	Adobe Analytics	Adobe
s_ecid	Analytics	This cookies stores the user identification string from the cookie "AMCV_*" in the format MCMID\|<ECID>.	13 months after last visit Session Cookie	Adobe Analytics	Adobe
s_cc	Analytics	This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "true").	Session Session Cookie	Adobe Analytics	Adobe
adbCDP	Analytics	This cookie stores how many dots are in the top-level domain name, i.e. "2" for www.volkswagen.fr und "3" for www.volkswagen.co.uk.	2 years Permanent Cookie	Adobe Analytics	Adobe
s_plt	Analytics & Personalization	This cookie saves the time, in seconds, that the previous page took to load.	Session Session Cookie	Adobe Analytics	Adobe
s_pltp	Analytics & Personalization	This cookies save the value of the page name as recorded in the previous Adobe Analytics image request.	Session Session Cookie	Adobe Analytics	Adobe
s_invisit	Analytics	This cookie stores if the user visits the site for the first time; values are true or false.	30 days Session Cookie	Adobe Analytics	Adobe
s_sq	Analytics	This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user. The Adobe Analytics ClickMap is a graphical representation of the clicks on elements on a specific page.	Session Session Cookie	Adobe Analytics	Adobe
sc_appvn	Analytics	This cookie stores the application name and the visit number of an application, i.e. "CMS:03".	13 months after last visit Permanent Cookie	Adobe Analytics	Adobe
sc_prevpage	Analytics	This cookie stores the name of the previous page.	13 months after last visit Session Cookie	Adobe Analytics	Adobe
sc_prop32	Analytics	This cookies stores the application name. An application in the Volkswagen context is a platform like the CMS sites or the car configurator or CarNet.	13 months after last visit Permanent Cookie	Adobe Analytics	Adobe
sc_v0	Analytics	This cookies stores the campaign tracking code.	10 minutes Session Cookie	Adobe Analytics	Adobe
sc_v49	Analytics	This cookies stores the vanity domain.	Session Session Cookie	Adobe Analytics	Adobe
sc_v44	Analytics	This cookies stores the internal campaign tracking code.	Session Session Cookie	Adobe Analytics	Adobe
sc_pCmp	Analytics	This cookies stores the campaign tracking code for 2 years. The "Campaign Tracking Code" is provided, for example, when a customer has clicked on a Volkswagen banner ad on an external page and has thus reached the Volkswagen target page.	7 days Permanent Cookie	Adobe Analytics	Adobe
sc_v17	Analytics	This cookie stores the price rate.	Session Session Cookie	Adobe Analytics	Adobe
SESSION	Necessary	This cookie is saving the user session when logged in	7 days / Or by Logout Permanent Cookie	(httpOnly) VW ID / Login	Volkswagen AG/ SinnerSchrader
salt	Necessary	The salt is a randomly generated code, which is part of the encryption mechanism for the website login. This cookie is required for the secure encryption of the tokens created for login. It is the client-side component of the key used.	7 days / Or by Logout Permanent Cookie	(httpOnly) VW ID / Login	Volkswagen AG/ SinnerSchrader
csrf_token	Necessary	The cookie is used to avoid Cross-Site Request Forgery (CSRF), an attack on computer systems, during requests.	7 days / Or by Logout Permanent Cookie	VW ID / Login	Volkswagen AG/ SinnerSchrader
auth_fags	Necessary	Base64-Encoded JSON object with the feature app groups and their scopes. This cookie contains meta information which is needed for the login. This meta information indicates for which data groups (Scopes) and which applications of the website the login must be requested.copes	7 days / Or by Logout Permanent Cookie	VW ID / Login	Volkswagen AG/ SinnerSchrader
ulf-user-location	Necessary	This object stores the region of users in countries that have regional prices (e.g. Canada)	no expiration date local storage item	ULF (User Location Feature)	SinnerSchrader
async-storage-uds-persisted-vehicles	Necessary	This object stores the user car configurations so that the user can find and change them in a later time	no expiration date indexedDB item	UDS (Garage)	SinnerSchrader
_livechat	Analytics	Contains details of live chat functionalites for reporting and functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_chat_number	Analytics	Contains details of Live Chat Version Used for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_client_version	Analytics	Contains details of Live Chat Version Used for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_goals_achieved	Analytics	Contains details of goals achieved for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_integration_params	Analytics	Required for live chat integration	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_chat_start_time	Analytics	Contains chat start time for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_conference_id	Analytics	Contains chat operator details for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_operator_id	Analytics	Contains chat operator details for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_operator_key	Analytics	Contains chat operator details for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_operator_key_per_skill	Analytics	Contains chat operator details for functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_operator_per_skill	Analytics	Contains details of site visits for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_last_visit1574079500	Analytics	Contains details of site visits for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_nick	Analytics	Contains details of agent name for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_ok_invitation	Analytics	Contains details of invitation to chat for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_page_view	Analytics	Contains details of page views for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_page_view	Analytics	Contains details of page views for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_sessionS1574079500.f400b8ee04	Analytics	Contains details of sessions for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_sessionS1574079500.f400b8ee04	Analytics	Contains details of sessions for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_visit_number0	Analytics	Contains details of visits for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
mcid	Analytics	Contains invitations for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_auto_invites_shown	Analytics	Contains details of live chat functionalites for reporting and functional purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
lc_all_invitation	Analytics	Contains details of all reports shown for data purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
mcid_done	Analytics	Contains details of chats completed for reporting purposes	3 Years Permanent Cookie	Live Chat tool	Live Chat
everest_g_v2	Analytics	This cookie stores the browser and the "surfer-ID".	13 months after last visit Permanent Cookie	Adobe Analytics	Adobe
everest_session_v2	Analytics	This cookie stores a session id.	Sessions Session Cookie	Adobe Analytics	Adobe
C	Ads and Social	This cookie checks whether the user's browser supports cookies.	60 days Third-party cookie (Adform DSP)	Tag Management, Ensighten Privacy / Cookie Consent Platform	Smart Digital
cid	Ads and Social	This cookie also contains the uid for compatibility reasons.	61 days Third-party cookie (Adform DSP)	Tag Management, Ensighten Privacy / Cookie Consent Platform	Smart Digital
GCM	Ads and Social	This cookie indicates whether it is necessary to initiate a new cookie match with Adform partners.	1 day Third-party cookie (Adform DSP)	Tag Management, Ensighten Privacy / Cookie Consent Platform	Smart Digital
inbenta-km-session-id	Necessary	Saves the session ID so that all actions of a user belong to the same session.	Session Session Cookie	Tag Management, Ensighten Privacy / Cookie Consent Platform	Smart Digital
inbenta-km-session-token	Necessary	Saves the session token so that all actions of a user belong to the same session.	Session Session Cookie	Tag Management, Ensighten Privacy / Cookie Consent Platform	Smart Digital
SR<RotatorID>	Ads and Social	This cookie contains information for the playout of sequential rotators and supports Adform in not exceeding daily values of clicks and impressions.	1 day Third-party cookie	Third party cookie (Adform DSP)	Smart Digital
token	Ads and Social	This cookie contains a token to ensure the security of the opt-out.	Session Session Cookie	Third-party cookie (AdForm DSP)	Website login
TPC	Ads and Social	This cookie checks whether the user's browser supports 3rd party cookies.	14 days Third party cookie	Third-party cookie (AdForm DSP)	Website login
uid	Ads and Social	This cookie contains the User-ID.	60 days Third party cookie	Third-party cookie (AdForm DSP)	Website login
UZ_TI_dc_value	Necessary	This cookie tracks the study ID or segment ID depending on the value of UZ_TI_dc_value. A user will only be prompted to intercept the site if this cookie is not present or has expired. Its expiry date is controlled by the "Re-invite all users after x days" field in the cookie settings.	20 days Persistent cookie	Survey by User Zoom	User Zoom
UZ_TI_S_<ID>	Necessary	This cookie contains the User-ID.	20 days Persistent cookie	Survey by User Zoom	User Zoom
awsalb	Necessary	This cookie checks which load balancer is used for the current session.	7 days Persistent cookie	Survey by User Zoom	User Zoom
X-Salesforce-eLB	Analytics	Routing and Load Balancing for performance optimisation	Session Session cookie	Adobe Analytics	Adobe
check	Analytics and personalisation	This cookie is set to determine if a visitor supports cookies.	Session Session cookie	Adobe Analytics	Adobe
test	Necessary	This cookie is set to determine if a visitor supports cookies. If so, the cookie will be deleted immediately.	Session Session cookie	Adobe Analytics	Adobe